This policy explains how inquiry data may be used when visitors request EFI product, service, workflow, or applications-lab information through this site. The site is designed for business-to-business evaluation, not consumer account management.
Forms may collect name, company, email, phone, platform interest, and production requirements. Technical details are used to route the request and prepare a relevant response.
Depending on what you choose to provide, inquiry messages may also include substrate types, color tolerances, artwork requirements, production volumes, installation region, service coverage expectations, and existing workflow information. Avoid submitting confidential artwork, customer names, unreleased product plans, proprietary formulas, or sensitive production data unless an NDA or other appropriate agreement has been completed. If such information is needed, the EFI contact handling your request can provide a safer intake path.
EFI may use inquiry data to contact you, plan an applications review, provide product information, arrange service discussion, or send requested documents. Data is not intended for resale to unrelated third parties.
Inquiry data may be reviewed by sales, applications engineering, service, workflow, documentation, or regional channel teams so the response matches the question. For example, a Nozomi packaging request may be routed to corrugated applications staff, while a Fiery profile question may be sent to a color workflow specialist. EFI may also use aggregated, non-customer-specific inquiry patterns to improve documentation, training topics, and website navigation.
Business inquiry records may be retained to support follow-up, sales operations, service planning, and compliance needs. Contact EFI if you need access, correction, or deletion review for submitted inquiry data.
Retention periods may vary by region, commercial relationship, legal obligation, and whether the inquiry becomes part of an active quotation, service case, sample test, or project record. If you ask for deletion, EFI may need to retain limited records where required for legal, security, accounting, dispute, or compliance reasons. Security safeguards are intended to protect inquiry data, but no website transmission can be guaranteed to be risk free, so use discretion when deciding what to submit through open forms.
